FAQs

Can't find the answer to your question? Please feel free to contact us.

DELlVERY

What are the delivery costs?
Delivery in Belgium is €10 (Bpost) , International shipping is €20.

Do you ship internationally?
Yes, we ship to different countries, you can select your country when you're completing your order details.

What are the delivery terms?
Our products are handmade in Belgium so not all our products have stock.
We endeavour to deliver your order within 2 weeks of placing the order.
International orders are delivered with the local postal service.

Will I be charged customs and import duties?
The price of the items do not include customs and import duties which will vary from country to country.
You may be required to pay these when you accept delivery of the items from your courier.
If you refuse to accept delivery of the items you have purchased, the courier may return the items to Tutu Chic.
In the event this happens, Tutu Chic may be required to pay additional charges to the courier in respect of the cost
of return including customs and import duties that were payable by you.
We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

 

CARE&WASH

Due to our special and handmade garnments who sometimes
have applications we recommend manual handwash only.
Do not tumble dry.
Iron on the lowest stand possible.

 

PAYMENTS

Which payment options do I have?
You can pay by Bankcontact/MisterCash or PayPal.

Can I use my gift card?
Yes, you can use the code you find on your giftcard in the section 'Gift card or discount code'.

Can I use multiple gift cards or discount codes at once?
No it not possible to combine gift cards or discount codes.

CONTACT US

I have a question regarding my order, who do I contact?
Please contact us via info@tutuchic.be and we will answer you as soon as possible.

 

ORDERING

Can I make changes to, or cancel my order? Confirmation by email:
After you have placed your order you will immediately receive a confirmation email from us.
This mail lists the order information.

You did not receive a confirmation email?
If you did not receive a confirmation email you may have provided an incorrect email address.
Check in your account to make sure you have provided the correct email information.
It could also be in the spam filter of your mailbox, so always check your spam box or the ‘unwanted email’ folder.

Order process:

    1. Add product to your shopping basket
    If you want buy an article, click on the Shopping basket so that the product is added to the Shopping basket.
    Then you can simply continue shopping. When your total order is ready, return to the shopping basket to continue to payment. Upon further reflection, have you decided not to purchase a particular item? Remove the product from the Shopping basket by clicking on the Waste bin.

    2. Enter information
    After you have added the product to the shopping basket, you should complete the information. If you have a discount code or e-gift card you can enter the code in the 'Discount' section.

    3. Paying securely
    After you have entered all your information, choose your payment method. We offer Bankcontact/MisterCash and Paypal. 

    4. Order completed
    Your order has now been placed. In a clear summary you can see all the information listed.

    Which size should I chose?
    On each product page you will find the Tutu Chic body measurements table. 
    Freya, as model is 1,65m tall and wears the european size 36/S on the pictures.

    Why am I unable to access/order from your website?
    Oops! We’re sorry to hear you have been encountering technical problems with our website.
    Please try http://shop.tutuchic.be, otherwise you can contact us via info@tutuchic.be or social media.